Return and complaints policy
Return and complaints policy
We want you to be satisfied with your purchases. Our return and complaints policy has been prepared with your comfort and satisfaction in mind.
1. Return date
You have the right to return a digital product within 30 days of purchase. If, for any reason, you are not satisfied with your purchase, you can take advantage of our return policy.
2. Return conditions
"To be eligible for a return, the product must meet the following conditions:
- The product must be in its original condition and unaltered.
- The product must be unused and you cannot possess any downloaded copies of the digital product.
- If the product was bought with a license, you must also return the physical license."
3. Return process
"To return the product, please carry out the following steps:
- Contact our customer service department. Give your order number and describe the reason for the return.
- Once the return is confirmed, you will receive instructions on how to send the product back to our store.
- Once we have received the returned product and confirmed its condition, we will issue a refund to your account within 14 working days."
4. Exceptions
Some digital products are subject to exceptions to our return policy. If this is the case, this will be clearly stated on the webpage with the product, before purchasing.
You will find information on our complaints policy below and on the steps you can take in case of problems.
1. How to file a complaint?
If you believe that the digital product bought in our store is faulty, incomplete, or does not meet your expectations, please carry out the following steps:
Contact our customer service department. Give your order number and describe the problem in detail. You can use the contact form available on our website, send an email, or call us at the number given on the website.
2. Complaint assessment
Our complaints department will analize your request in detail and do their best to get back to you as soon as possible, usually within 2-3 working days. In more complicated cases, the time of response might extend, but we will keep you up-to-date on the progress.
3. Problem solution
"Depending on the type of complaint, we can suggest the following solutions:
- product repair or exchange,
- a refund or other form of compensation,
- technical support in solving the product with the product."
4. Consumer rights
As our client, you have certain rights under the consumer law. Our company respects these rights, and we are ready to act accordingly in case of complaints.
We are ready to answer any questions you may have about our return and complaints policy. Contact our customer service department to get more information and support.